Understanding the Worker Protection Act 2024
Course Curriculum What the WPA 2024 requires Understand the key requirements of the Worker Protection Act 2024, what changed from previous legislation, and why it places new obligations on employers across all sectors. What the Worker Protection Act 2024 covers How it differs from previous harassment law Who the Act applies to and in what […]
Preventing harassment in customer-facing roles
Course Curriculum Recognising harassment from outside Understand what harassment from customers, clients, and vendors looks like, why it is often minimised in service roles, and why it deserves the same response as internal harassment. What harassment from customers looks like Why external harassment is often minimised Clients, vendors, and who else this covers Why it […]
Safety on the shop floor
Course Curriculum Harassment risks on the shop floor Understand the specific harassment risks that exist in shop floor environments, including how pace, hierarchy, and shift culture can create conditions where disrespectful behaviour takes hold. Defining respect in a workplace context How shift culture normalises poor behaviour The role of pace and pressure in raising risk […]
Handling employee grievances
Course Curriculum Responding without defensiveness Understand why the first response to a grievance sets the tone for everything that follows, and how to receive concerns promptly, calmly, and without becoming defensive. Why the first response matters so much here Receiving concerns without becoming defensive How to acknowledge without pre-judging outcomes Setting the right tone from […]
Harassment prevention for global teams
Course Curriculum Harassment across cultures and contexts Understand how harassment manifests differently across cultures and global work settings, and why shared definitions matter for prevention in diverse teams. What harassment looks like across cultures Why definitions must work across borders Common misconceptions in global work settings How context shapes behaviour and perception Local laws and […]
