De-escalation skills for safe workplaces

Tense situations can escalate quickly when people feel overwhelmed or unheard. This course focuses on recognising early signs of escalation and responding in ways that reduce risk and maintain safety at work.

Objectives:

• Identify early signs of escalating conflict or distress
• Describe techniques to de-escalate tense conversations safely
• Explain how tone, language, and body cues affect escalation
• Practice responding calmly under pressure
• Know when and how to seek additional support