Managers are often expected to support development through coaching, but may not have clear guidance on how to do this well. This course shows how to use coaching in daily management without micromanaging.
Objectives:
- Recognise situations where coaching is more effective than giving instructions
- Use open-ended questions to help employees reflect, analyse, and learn
- Practice active listening without jumping in with immediate solutions
- Support employees in identifying next steps and taking ownership of decisions
- Apply coaching techniques consistently in check-ins and performance conversations
