Employees hesitate to raise concerns when grievance processes are unclear. This customised course explains how your grievance mechanism works, including clarification of roles, steps, and timelines.
Objectives:
- Explain how your organisation’s grievance mechanism works end to end
- Describe who can raise a grievance and the situations it applies to
- Identify roles, timelines, and confidentiality expectations
- Outline what employees can expect after a grievance is submitted
- Recognise common misconceptions about grievance handling
