Long shifts, difficult customers, and physical demands drain frontline workers mentally. This course teaches managers to recognise stress signals and take concrete steps that reduce exhaustion and turnover.
Objectives:
- Recognise how shift length and customer conflict affect mental health
- Spot behavioral changes like irritability, withdrawal, or declining performance
- Have direct conversations about workload when employees show stress symptoms
- Schedule adequate breaks and rotate demanding tasks to prevent exhaustion
- Acknowledge difficult shifts and challenging interactions to validate experiences
