Teams underperform when people fear speaking up or admitting mistakes. This course teaches how small daily behaviours build trust and create conditions where honesty and contribution happen naturally.
Objective:
- Recognise behaviours that build or weaken trust in high-pressure settings
- Respond calmly when mistakes surface or concerns are raised by team members
- Ask open questions that encourage honesty rather than create defensiveness
- Identify early signs when fear or silence limits team contribution at work
- Use appreciation and accountability to create security for risk-taking
