High-stakes medical environments suffer when staff fear speaking up about errors or concerns. This course teaches healthcare leaders to create conditions where honest communication protects patient safety.
Objectives:
- Understand how stress and hierarchy prevent staff from raising safety concerns
- Model calm, constructive responses when mistakes or near-misses are reported
- Use active listening during shift handoffs and critical incident debriefs
- Give clear feedback that improves performance without creating defensiveness
- Recognise when staff speak up or ask for help to reinforce safety behaviors
