Customer facing roles often involve inappropriate comments or behaviour that staff feel expected to tolerate. This course helps teams recognise harassment, respond safely, and get support without compromising service or dignity.
Objectives:
- Recognise harassment from customers, clients or vendors
- Respond to inappropriate behaviour while ensuring safety
- De-escalate situations without accepting disrespect
- Use reporting systems and seek timely manager support
- Create team responses that protect staff from repeat harm
