Feedback across hierarchy can feel risky when roles are unclear. This course helps employees and managers handle upward and downward feedback using clear examples and appropriate language.
Objectives:
- Understand why peer feedback matters for team effectiveness and shared accountability
- Share feedback with colleagues in a clear, respectful, and timely way
- Receive feedback without becoming defensive or dismissive
- Focus feedback on observable behaviour, impact, and work outcomes
- Use feedback conversations to strengthen collaboration and working relationships