Difficult customer interactions create stress and damage relationships when handled poorly. This course teaches how to respond with patience, set boundaries, and resolve issues while staying composed.
Objectives:
- Understand what causes customer frustration and how to respond effectively
- Listen actively without taking emotional reactions personally or defensively
- Set respectful boundaries while finding fair solutions to customer problems
- Stay calm under pressure and maintain composure during tense interactions
- Protect personal wellbeing while resolving difficult situations professionally
