Misunderstandings happen when people communicate differently or feel unheard. This course teaches clear listening, thoughtful responses, and practical ways to connect across communication styles at work.
Objectives:
- Listen carefully and respond in ways that show understanding and respect
- Recognise how tone and body language affect how messages are received
- Navigate differences between direct and indirect communication preferences
- Ask questions that build understanding rather than create defensiveness
- Adjust communication approach based on how others prefer to interact
