Grievances can quickly damage morale when leaders delay or respond defensively. This course helps managers and HR listen well, document concerns, and resolve issues fairly before they escalate.
Objectives:
- Respond to employee grievances promptly and without defensiveness
- Listen objectively and separate facts from assumptions
- Document grievances clearly, accurately, and consistently
- Apply fair resolution steps aligned with policy and law
- Address issues early to prevent escalation and repeat conflict
