Unaddressed disagreements damage relationships and slow work down. This course teaches how to handle tension early, express differences calmly, and find solutions that preserve working relationships.
Objectives:
- Recognise early signs of tension before disagreements escalate at work
- Express differences clearly and calmly without creating defensiveness
- Ask questions that uncover root issues rather than assigning blame
- Manage emotional reactions while maintaining professional conversations
- Focus discussions on finding solutions that work for everyone involved
