Cultural differences escalate conflict when leaders misread tone, hierarchy, or communication styles. This course teaches how to handle disagreements with cultural awareness and guide teams to resolution.
Objectives:
- Recognise how culture affects how people express disagreement and feedback
- Listen carefully to understand intent behind culturally different approaches
- Respond respectfully when hierarchy or directness expectations differ
- Avoid escalation by adjusting conflict approach to cultural communication norms
- Guide diverse teams toward shared solutions despite different conflict styles
