Evaluations based on assumptions rather than evidence damage trust and retention. This course teaches managers to assess performance using clear criteria, consistent documentation, and balanced feedback.
Objectives:
- Identify where assumptions influence evaluation judgments and ratings
- Use clear criteria and consistent documentation throughout review periods
- Recognise patterns like proximity bias or favouring similar communication styles
- Base assessments on observable performance evidence rather than impressions
- Deliver feedback that builds confidence and focuses on actual contributions
