Customer-facing employees often navigate unique challenges like inappropriate behaviour and boundary violations during service interactions. This course helps teams recognise, prevent, and respond to harassment from customers, clients, or vendors. Through realistic retail, hospitality, and healthcare scenarios, learners explore how to de-escalate situations safely, seek support, and uphold professionalism without compromising personal dignity. Managers gain tools to create response protocols and protect staff from repeat offenders. The training builds empathy, awareness, and confidence, ensuring every interaction remains safe, respectful, and aligned with organisational values of care and accountability.