Good communication helps people feel understood, respected, and included. This course teaches employees how to listen with care, speak clearly, and connect across differences. Learners practise slowing down, paying attention to tone and body language, and responding in ways that show empathy. They explore how personal background and privilege can shape how we speak and how we interpret information. The course also introduces simple ways to handle cultural differences, like when someone prefers indirect over direct communication. By asking questions and staying curious, employees learn to build understanding, reduce conflict, and strengthen trust in everyday conversations.