Leaders play a key role in shaping team culture and performance. This course helps them understand how inclusion builds trust, creativity, and stronger business outcomes. Learners explore how empathy and fairness influence motivation, problem-solving, and innovation. They practise listening with attention, recognising different viewpoints, and responding with clarity and respect. The course also highlights how psychological safety encourages people to share ideas openly and take initiative. Through research-based insights and practical reflection, leaders learn how to create high-trust teams where everyone feels valued and committed to the organisation’s goals.