Strong leadership shows in how grievances are managed, which shapes organisational culture. This course equips managers and HR professionals to address concerns promptly, fairly, and transparently. Participants learn to listen without bias, document incidents accurately, and resolve issues before they escalate. With case studies and practical frameworks, the training builds confidence in managing sensitive issues – from interpersonal conflicts to policy violations. By embedding fairness and consistency in every step, organisations strengthen employee trust, reduce turnover, and ensure every voice feels heard and respected.