Today’s workplace brings together generations with different ways of sharing ideas, giving feedback, and collaborating. This course helps teams understand how Gen Z communicates using direct messages, digital tools, and a preference for clarity. Learners explore real workplace moments where tone or intent may be misunderstood and practise ways to prevent confusion. The course focuses on curiosity, empathy, and adaptability as key skills for better collaboration. By learning to interpret and adjust to Gen Z’s communication style, teams build stronger relationships, clearer dialogue, and better results.