Disagreements are natural, but how people handle them defines a team’s culture. This course helps employees and managers manage tension early, listen openly, and find respectful ways forward. Learners explore real workplace examples that show how misunderstandings or silence can make conflicts worse. The course teaches how to express differences calmly, ask the right questions, and focus on solutions instead of blame. Participants also learn how to handle emotional reactions and maintain professionalism. By practising empathy and problem-solving, teams can turn conflict into collaboration and keep relationships positive and productive.